Lock-Help.co.uk

Terms & Conditions of Sale(the small print)

The Topics Covered on this page are:

PRICES
Prices are as quoted individually on the telephone, by WhatsApp or by email. There are no hidden charges but there may be additional charges for parking etc so please see Section 3.

MAKING AN APPOINTMENT:
We make our appointments in one of two ways (Monday - Saturday):
1. 'AM' Morning – we arrive at some point between 9:00am and 12noon
2. 'PM' Afternoon – we arrive at some point between 12noon and 5pm
Our Locksmith will telephone you when leaving his prior appointment. During this call he will advise you of his estimated time of arrival.

WHAT’S INCLUDED AND WHAT IS NOT INCLUDED?
- Parts and labour are included (unless stated otherwise on the specific job)
- VAT at the ruling rate is also included (unless stated otherwise on the specific job).
- Any fees paid to park our vehicle (see Parking section 5 below) are not included.
- The London congestion charge (if applicable, see below) is not included.
- The London ULEZ charge (if applicable, see below) is not included.

PAYMENT METHODS
Payment is required in full upon completion of the work before our locksmith leaves your premises having completed the work.
We accept cash, bank transfer or credit/debit card.
For credit/debit card payments we operate mobile secure credit card terminals for the convenience of our customers.

Our credit card terminal is secure just like in a shop in that the cardholder and the card must be present during the transaction.
We do not take payment by card over the phone as this is not secure.

We do not accept cheques.

PARKING OUR VAN AT YOUR LOCATION
We need to be able to park our van legally, very near your property (withing 25 metres).
If there are no parking restrictions and we park very close, then all is well and good.
If however, you live in a controlled parking zone CPZ where only residents can park, then we will need a visitor's permit so we can park in a resident's bay.

If you cannot provide a visitor’s permit we simply add £30 + vat to your invoice, sorry.

LONDON CONGESTION & ULEZ CHARGE
If your property is located within the London Congestion Charging Zone then it will be added to your invoice, it's currently £15.00 + VAT

If your property is located within the London Ultra Low Emission Zone (ULEZ) then it will be added to your invoice, it's currently £12.50 + VAT

If we have to enter the charging zones from our previous job to reach you, even if we started outside the charging zones and you are not actually in the zone, then it will be added to your invoice. (This is quite rare but it does happen infrequently).

CANCELLATION CHARGES
Once a job is booked a mandatory cancellation charge will be applicable should the customer cancel the job. Because we allocate a Locksmith’s time to your job as soon as you make your booking, our cancellation charges are effectively immediately, there is no grace period.

If you reschedule the job rather than simply cancel (giving us at least 24 hours notice) we will be willing to waive the mandatory cancellation charge for you.
If we have made additional keys or ordered items especially for you, then the cost of these will be added to the standard cancellation charge.

Our standard cancellation fee is £49, this is payable if the job is cancelled before our engineer actually arrives on site.

If however, the job is cancelled after our engineer arrives, the fee payable rises to £69.
Parking, congestion charge etc are also added (if applicable).

In the case of a booked Bailiff Attendance the cancellation fee payable is £90 + vat.

Cancellation charges are payable on the day of cancellation.